This Privacy Policy defines how LLC “Vet-Dez-Novatsia” (ID 204563784), operating under the brand Zooplus, processes and protects the personal data of customers.
Website: www.zooplus.ge
Address: Tbilisi, Davit Kipiani St., N23.

Zooplus respects its customers’ privacy and ensures that personal data is processed in accordance with the laws of Georgia.

1. What Data We Collect

During registration and order processing, the following information may be collected:

• First name, last name

• Phone number

• Address

• Email

• Payment method (Zooplus does not have access to bank card data)

Technical information:

• IP address

• Cookie files

• Device type and browser

2. Why We Process Data

Data is processed for the following purposes:

• Receiving and delivering orders

• Creating and managing user accounts

• Communicating with customers

• Improving and securing website functionality

• Direct marketing (only with customer’s consent)

3. Data Sharing

Personal data may be shared with:

• Courier services (for delivery)

• Banking/payment systems (for transaction processing)

• Law enforcement agencies – only when required by law

4. Data Retention Period

Data is stored for as long as necessary to:

• Maintain the customer’s account

• Meet legal and accounting requirements

5. Security Measures

Zooplus uses:

• Data encryption

• Firewall protection

• Access control mechanisms

6. Customer Rights

Customers have the right to:

✅ Request information about stored data
✅ Request correction or deletion of their data
✅ Opt out of marketing communication
✅ File a complaint with the Personal Data Protection Inspector

Requests can be submitted at:
📩 info@zooplus.ge
📞 (+995) 593 173 040