Delivery & Returns Policy – www.zooplus.ge

The customer confirms that the purchased product will be delivered by LLC “Vet-Dez-Novatsia”.

1. Delivery Conditions

• Delivery in Tbilisi: 1–3 business days

• Delivery price is displayed automatically on the checkout page.

The customer is responsible for:

• Providing accurate delivery and contact information

• Inspecting the product upon receipt

2. Product Returns

A return is possible if:

✅ The product does not match the website description
✅ The product is damaged
✅ The product is expired
✅ A significant delivery delay occurred due to Zooplus

3. Return Period & Procedure

• Return request must be submitted within 5 days of receiving the product

• The product must be returned in full packaging (box/manual/receipt)

Return request can be submitted via:
📩 info@zooplus.ge
📞 (+995) 593 173 040
💬 Website chat

Return time in Tbilisi: up to 5 business days

4. Refunds

• Refunds are issued only to the same bank card used for purchase

• Refund time: up to 5 business days

Zooplus reserves the right to refuse a return if:

• The product has been used

• The product was damaged by the customer

• Parts of the product or packaging are missing